Domestic Service Centres


 

 
Nilfisk Consumer Pressure Washer Warranty Conditions*

 
Nilfisk guarantees high pressure washers for domestic use for 2 years. If your high pressure washer or accessories are handed in for repair, a copy of the receipt must be enclosed.
Guarantee repairs are made on the following conditions:

 
  • ​That ​defects ​​are attributable to flaws or defects in materials or workmanship (wear and tear as well as misuse are not covered by the guarantee).​
  • That the directions in the instruction manual have been thoroughly observed.
  • That repair has not been carried out or attempted by other than Nilfisk-trained service staff.
  • That only original accessories have been applied.
  • That the product has not been exposed to abuse such as knocks, bumps or frost.
  • That only water without any impurities has been used.
  • That the high pressure washer has not been used for rental nor used commercially in any other way.

 
 
Repairs under this guarantee include replacement of defective parts, exclusive of packing and postage/carriage. Besides, we refer to your national law of sale. The​ machine should be forwarded to one of the service centres of the Nilfisk organisation with description/specification of the fault.

 
Repairs not covered by the guarantee conditions will be invoiced. (I.e. malfunctions due to causes mentioned in section Troubleshooting Chart of the instruction manual).

 
 

 

 

 
Nilfisk Consumer Vacuum Cleaner Warranty Conditions*

All Nilfisk Wet & Dry Consumer Vacuum Cleaner sand Nilfisk Dry Bagged Consumer Vacuum Cleaners  are covered by a minimum two year guarantee on the machine, which covers the motor, cable re-winder, switch and casing. 
However two ranges – the Elite Series and the Select Series are covered by a five year warranty on the machine, which covers the motor, cable re-winder, switch and casing. 
The nozzles, filters, hoses, tubes and other accessories are covered twelve months due to manufacturing fault only and excludes wear and tear.

Guarantee repairs are made on the following conditions:

 
  • That defects are attributable to flaws or defects in materials or workmanship (wear and tear is not covered by the guarantee).
  • That the directions in the instruction manual have been thoroughly observed (defects or damage occurring as a direct or indirect result of incorrect use or lack of maintenance is not covered by the guarantee).
  • ​That a defect is not caused by the use of non-original Nilfisk dust bags and filters.
  • That the identity number (serial number) is still attached to the vacuum cleaner.
  • That repair has not been carried out or attempted by other than Nilfisk-trained service staff.
  • That the vacuum cleaner has not been used for rental nor used commercially in any other way.​​
                                    
  The guarantee includes spare parts and labour costs, and covers manufacturing and material defects that may occur during normal domestic use. Service under the guarantee will only be performed if it can be proven that the defect occurred within the product’s guarantee period (a correctly completed guarantee certificate or printed/stamped cash register receipt with date and product type) and on the condition that the vacuum cleaner was bought as a new product and distributed by Nilfisk. The machine should be forwarded to one of Nilfisk's service centres.

 
 

 
*Warranty conditions may vary depending on the model please refer to your product user manual 

 

 
Find your local Domestic Service Centre below

 
If you are having trouble contacting your local Nilfisk Domestic Service Centre or have any additional questions please contact Nilfisk Customer Services by phone 01768 868995 or by email mail.uk@nilfisk.com​
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